We're sorry to see you go. You can delete your NEPSYN account and all associated data at any time, or request deletion of specific account data by contacting support.
Open the NEPSYN app and go to Profile
Tap Account Settings
Scroll down and tap Delete Account
Confirm deletion when prompted
When you delete your account, the following data is permanently removed or de-identified in NEPSYN's active systems:
Stored progress-photo files are queued for secure cleanup after the account record is removed. Limited support records, service-provider records, security logs, and encrypted backups may remain for a restricted period where needed for legal, security, fraud-prevention, operational, or backup purposes, as described in the Privacy Policy. Those retained copies are not available as an active NEPSYN account.
This action cannot be undone. Once your account is deleted, your data cannot be recovered. Please cancel your subscription through the Google Play Store or Apple App Store before deleting your account to avoid future charges.
If you're unable to access the app to delete your account, you can request account deletion by email. Send a request from the email address associated with your NEPSYN account to:
We will process your request and delete your account within 30 days.
If you want specific account data deleted without closing your NEPSYN account, email support@nepsyn.com from the address associated with your account and describe the data you want removed. We will process eligible deletion requests within 30 days.